Frequently Asked Questions

Our FAQs

Below you can find answers to our most frequently asked questions.

What insurance plans do you accept?

We accept major insurance plans, including Medicare. For more information, visit our insurance page.
How can I make an appointment?
How can I change or cancel my appointment?
What are your specializations?

As a full service dermatology and skincare clinic, we specialize in treating many diseases of the hair, skin and nails. This can range from cancer, hair loss and other skin conditions. You can see our full list of specializations on our specializations page.

You can find more information about our skin cancer specialization here. You can also find a full list of our aesthetic treatments here.
I think I'm experiencing hair loss, how can you help?
How do you treat skin cancer?

Our dermatological care providers specialize in diagnosing, identifying and treating all kinds of skin cancer – including the deadliest form, Melanoma.

We have a skin cancer resource page where you can find plenty of information regarding this disease that is affecting many Americans.
Where can I find information on your dermatological care providers?
How can I order your products?
How can I pay my bill?
Where is your office located?
What are your office hours?
How can I access my patient information and records?
Do you offer telehealth services?
How can I start receiving updates about new products and special offers?
I need to be seen sooner. Is it possible to get same day appointments?
What is your policy regarding COVID-19?
Please answer these questions before coming to your scheduled appointment with us:

Have you been exposed to anyone who is COVID-positive in the past 10 days?

Are you experiencing elevated temperature or feeling feverish?

Do you have a sore throat, sneezing, or cold/flu-link symptoms?

Have you tested positive for COVID within the last 10 days?

If you have answered yes to some or all of these, then please reschedule your in-person appointment at a later date, or consider a virtual telehealth visit with one of our providers.

If you have any additional questions or concerns, you can either contact us or call us at (727) 528-0321.

What else would you like to do?

Same Day Appointments

Need to be seen sooner? We offer same-day appointments and walk-ins on Mondays.

Meet Dr. Sims

Get to know Dr. Carol Sims-Robertson, including her history, her education and her specializations.

Telehealth Services

Remotely connect with our healthcare professionals from the comfort of your own home.

Frequently Asked Questions

Frequently Asked Questions

Our FAQs

If you have any additional questions or concerns, you can either contact us or call us at (727) 528-0321.

What else would you like to do?

Same Day Appointments

Meet Dr. Sims

Telehealth Services

Below is the full catalog of skin rejuvenation treatments we offer:

Team Members

CAROL SIMS-ROBERTSON, M.D.

Dr. Alexandra Coad, DNP, FNP-C

Taylor Ward, MCMSc, PA-C

To get in touch with us, simply fill out the form below and we will get back to you